Refund & Cancellation Policy
Last updated: November 19, 2025
This Refund & Cancellation Policy explains how refunds, cancellations, and ticket changes are handled on our platform. Our platform acts as a technology service provider enabling organisers to create, manage, and sell tickets for events and expos. We do not organise or host events; therefore, all decisions regarding refunds are made solely by the event organiser.
1. Role of the Platform
- We provide a digital marketplace that allows organisers to list events and sell tickets.
- We do not own, operate, or manage the events listed on the platform.
- Refund eligibility, approval, and timelines are determined by the event organiser, not the platform.
2. General Refund Policy
- All refund requests are subject to the organiser’s refund rules specified on the event page.
- The platform does not guarantee refunds for any event unless explicitly stated by the organiser.
- If the event organiser approves a refund, the platform will process it on behalf of the organiser.
- Refunds may be declined by organisers for reasons including, but not limited to:
- Non-refundable ticket category
- Refund-request window expired
- No-show by attendee
- Violation of event entry rules
3. Refund Process
If the organiser allows refunds:
3.1 How to Request a Refund
- Users must submit refund requests through:
- Directly through the organiser’s provided contact channels.
- Requests must be made within the timeframe defined by the organiser.
3.2 Processing Time
- Once the organiser approves the refund, the platform will process the refund within 7–14 business days.
- Banks or payment gateways may require additional time to credit funds to the payer’s account.
3.3 Refund Method
- Refunds will be issued to the original payment method used for the purchase.
- Service fees or payment gateway charges may be non-refundable depending on the organiser’s rules.
4. Event Cancellations and Rescheduling
4.1 Event Cancelled by Organiser
If an event is cancelled, postponed, or significantly altered, the organiser will specify whether:
- Full refunds,
- Partial refunds, or
- Event credits
will be provided.
4.2 No Automatic Refunds
The platform will only process refunds after receiving explicit confirmation from the organiser.
5. Non-Refundable Situations
Tickets may be non-refundable under the following conditions (subject to organiser policy):
- Change of personal plans or unavailability
- Travel delays or missed transportation
- Failure to meet entry requirements (ID, badge, passes, etc.)
- Force majeure events unless organiser opts for refunds
6. Transfer or Exchange of Tickets
Ticket transfer or exchange options vary by event and are controlled by the organiser. The platform cannot override organiser restrictions on transferring or reselling tickets.
7. Disputes and Chargebacks
- Initiating a chargeback without first contacting support may delay resolution.
- The platform reserves the right to provide transaction evidence to payment processors in case of disputes.
- Final decision on refunds always rests with the organiser.